Associate Director, Patient Safety and Risk Management

New York, NY or Remote - Medical Affairs Full-time
Who We Are
Ro is a direct-to-patient healthcare company providing high-quality, affordable healthcare without the need for insurance. Ro is the only company to seamlessly connect telehealth, in-home care, diagnostics, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has facilitated more than eight million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Visit for more information.

Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.

The Role
As Associate Director of Patient Safety and Risk management, you will be responsible for day-to-day management of patient safety at Ro, as well as enhancing and implementing improvements to the patient safety reporting platform, Just Culture, appropriate policies and procedures and laying the foundation of patient safety risk management, in partnership with legal and other stakeholders. You will report to the VP of Quality and Safety, and work closely with several stakeholders including legal, clinical, technology and data. You bring significant experience in patient safety, risk management, awareness of the risk landscape in healthcare and digital health, as well as innovative approaches and out of the box thinking, to drive strategy, minimize risk and enhance patient safety on Ro’s platform as Ro scales.
What You’ll Do:
  • You will be responsible for leading day to day management and oversight of patient safety reports and related platforms, policies and procedures and training
  • You will be responsible for event and good catch response reporting, investigation, escalation and trending
  • You will drive the strategy for enhancing and scaling patient safety and minimizing risk, with existing and new services and products on Ro platform
  • You will collaborate closely with technical teams to drive systemic improvements and solutions
  • You will establish rapport with leadership as a subject matter expert on patient safety and risk
  • You will establish methods to learn from industry and pave the way for Ro to become the industry leader in patient safety
  • Successful Associate Director of Patient Safety and Risk Management will be a thought leader that will influence strategy and company culture to drive safe care, and minimize the risk to the company
  • You will work closely with other teams such as technology, clinical partners and partner companies acquired by Ro, to establish end to end reporting processes, find innovative solutions and implement data driven decisions to enhance patient safety
  • What You’ll Bring:
  • Nursing or other healthcare/legal background such as RN, NP, Pharm D, JD  or related
  • 8+ years of relevant experience in patient safety and risk management
  • One or more of the following: Legal experience, lean certification, CPHRM, CPHQ, CPPS, HCQM, CHQ, CHSP, PMP or similar certifications or equivalent experience
  • 3+ years of experience with third party patient safety organization(s), Just Culture implementation and industry standard patient safety expectations, and using data to advance healthcare safety and delivery
  • 5+ years of direct experience managing safety events and trending, EMRs and technology to deliver healthcare in multiple settings (such as outpatient, stand alone clinics, telehealth) as well as identifying and mitigating potential concerns for patient safety and/or risk proactively
  • 2+ years of doing this work in the digital health setting is strongly preferred
  • Strong track record of making tough prioritization decisions
  • Adept at learning new technology and can thrive in a fast-paced, high-intensity environment
  • 2+ years of proven success as a people leader
  • We’ve Got You Covered:
  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth reimbursements
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, fitness, and physical therapy

  • The target base salary for this position ranges from $157,250 to $194,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

    Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

    At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.

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