Receptionist and Facilities Coordinator

London, UK Facilities - Facilities Management Permanent (Full-Time)
We’re Simply Business

We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,000 other trades. 

We harness cutting-edge data ability, believe in experimentation, and build our own technology to deliver better experiences for our customers and employees. This means we’re as much a technology company as one that sells insurance. We build, we fail, we learn, we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment.  

If Simply Business sounds like the kind of place you’ll thrive, we’d love to hear from you


We're looking for Receptionist and Facilities Coordinator to join our Facilities team working from our London hub.

Here's what you'l be doing:
  • managing the Facilities team inbox and allocating helpdesk tickets 
  • providing front of house reception support during busy periods in the London  office 
  • daily checks of meeting rooms and front of house areas when needed
  • raising invoices and expenses for both London and Northampton hubs 
  • management of starter and leaver passes for London 
  • responsible for arranging small works and repairs 
  • liaise closely with relevant landlord contacts  
  • booking external visitors into the landlord management system 
  • managing the Landlord relationship, including external contractors onsite
  • weekly office food shops
  • management of hotel booking system and parking  
  • management of lockers 
  • ordering lunch for London and Northampton hubs
  • ordering stationery items for the London hub
  • We're looking for someone who is:
  • a proactive, strong team player with a can-do attitude
  • experienced in working in a customer-led building services operation
  • passionate about delivering a great service to our office users
  • able to manage changing priorities and the diverse facilities workload
  • process-oriented with strong administration skills 
  • fire and first aid qualified (or willing to be trained)
  • A few more details about the role:
  • you'll be reporting into the Workplace Services Manager and supporting our Workplace Services Coordinators
  • some travel to the Northampton office will be required, depending on business requirements 
  • flexible working, with four days in the office, and one day working from home (unless business requirements change)
  • opportunity to gain relevant health and safety qualifications 
  • opportunity to assist the Connections team and support with external visits

  • Our culture is inclusive and diverse

    We Embrace Individuality We value what’s important to each and every SBer. Whether that be providing access to cutting edge wellbeing support, or being part of one of our many diversity networks and communities.  We also take personal development seriously - we’re all about enabling big dreams.

    We Trust Who We Hire We empower SBers with choice and flexibility to make the right decisions based on the needs of their roles and we’ve been working this way long before Covid19. 
    There’s no one-size-fits all solution when it comes to how often we get together in person, so all of our people and teams find the rhythm that suits them best when it comes to working from home or hub.

    We’re innovative We've created a place for people to be curious, experience new things, and bring unique ideas to the table. If you want to learn how we do all this - head over to our Careers page where you’ll see us walk the talk 

    Our mission is to make Simply Business synonymous with fairness, belonging and inclusivity. We won’t be happy until we’ve created a truly inclusive culture – where every employee, whatever their background, role, or location, feels comfortable being their authentic self at work.

    We all have a part to play – to learn more, to do more and to go further – in building this new reality that’ll be befitting of the diversity of the customers we serve. At Simply Business, we’re all in.

    What are the benefits?

    At Simply Business, our benefits let you balance life and work properly:

    flexible parental leave – you can choose to take shared parental leave, plus we offer full pay for the first six months of your maternity leave and four-week fully paid paternity leave, subject to meeting the qualifying criteria
    remote working – more of us are currently working remotely than usual, but longer-term you can balance working remotely with working in the office, giving you the opportunity to connect with colleagues
    mental health and wellbeing resources – we take your wellbeing seriously, giving you access to counselling (through our Employee Assistance Programme) as well as technology to support your mental health (through the Unmind app)
    paid sabbatical – two weeks off when you’ve been here for five years and four weeks off when you’ve been here for 10, 15 & 20 years
    a dedicated learning platform – including a management and leadership programme – the platform lets you balance both work and life goals

    And we compensate you fairly:

    • a competitive salary that reflects your experience, our pay policy and the market we’re in from your first day
    • the potential to earn an annual bonus based on business performance (those on commission-led roles will be rewarded monthly)
    • we match what you put into your pension up to five per cent
    • a health cash plan reimburses your everyday medical expenses (with the opportunity to increase the level of your plan in your flexible benefits)
    • a generous holiday entitlement of 25 days annual leave, plus bank holidays
    life assurance of four times of your basic salary
    Smart Health services including unlimited access to a 24/7 virtual GP
    • a flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership

    These values are important to us and our people
     
    - Learning
    - Empowerment
    - Authenticity
    - Pioneering
    - Simplicity

    These all mean something unique to every person at Simply Business, but if you’re thinking about working here, give them some thought. They’re at the heart of our story.