Browns VIC Manager
UK London, United Kingdom Browns - Retail - Retail Permanent
Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality.
Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.
We’re dedicated to amazing our special clients through our luxury personalised service. We’re a truly global team with functions covering Personal Styling/Shopping, Client Development, Client Service, Operations and Partnerships. We understand the world of luxury fashion and lifestyle and we’re unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through Browns and the FARFECTH Group.
Our London Head Office is based on Old Street, London’s tech hub, home to a broad range of teams including Ecommerce, Tech & Product, Brand Engagement, Buying, Merchandising and People. Our open plan space is ideal for collaborative working and sharing ideals, or you can enjoy some quiet time in our dedicated library. We also have a large outdoor terrace which is the perfect spot to have a team lunch or host events. We also have a home in the form of our retail boutique, Browns Brook Street in Mayfair.
You'll be responsible for leading a team of Personal Shoppers, who value the relationships they build with our most valuable clients, motivating them to achieve and exceed individual sales targets and robust KPIS. Your team will contribute to our growth and ambition to be the multiband boutique retailer, you'll develop a unique skillset as you partner with functional leaders and stakeholders to design and implement the Browns strategy, aiming to engage and drive customer engagement, retention and loyalty. Through a variety of engagement and selling activities, you'll ensure a seamless, exceptional luxury shopping experience for our VIC customers. The ideal profile is someone with strong commercial and business acumen, a deep knowledge of luxury fashion, and experience of managing sales turnover and KPI management. You'll have the capability to develop strategies and actions to enable the achievement of sales targets, but most importantly, you'll be a natural leader, committed to developing and motivating your team to create a high performance culture. You will also have a passion for people development, career mapping and succession planning.
WHAT YOU'LL DO
WHO YOU ARE
Browns are looking for a VIC Manager to lead a team of Personal Shoppers who build relationships with our most valuable clients. This role is ideal for someone with a strong commercial and business acumen, a deep knowledge of luxury fashion, and experience of managing sales turnover and KPI management.