Associate Director, Operations

Milwaukee, WI Network Support - Operations Full-time
At Rocketship Public Schools, we believe in the infinite possibility of human potential. We believe that every student deserves the right to dream, to discover, and to develop their unique potential. And it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non-profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high-quality public schools to thrive in their community. We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential.

The Team 
The Rocketship Education Operations Team is committed to advancing student outcomes by striving side-by-side with our instructional staff to bring excellence to every aspect of our schools. We focus on providing consistently efficient and high-quality services to our students and families. 

At each school site, the Business Operations Manager oversees key elements of our school to “block and tackle” for instruction, owning areas such as student nutrition, arrival, dismissal, physical space, procurement, and budget management. As a network, we provide templates and guidelines for efficient school site business operations and oversee school operations talent towards excellence through coaching, leadership development, and career pathway creation. 

Additionally, the Associate Director of Operations will oversee the Family & Community Engagement Manager who provides coaching and oversight to school based Office Managers. The Associate Director of Operations will ensure, through a supervisor capacity, that our Family Recruitment teams thrive, as they are critical pillars regarding school health and our theory of change.

The Position 
The Associate Director of Operations (ADO) reports to the Executive Director. In collaboration with the Principal, the Associate Director of Operations (ADO) provides targeted coaching and direct management for our school-based Business Operations Managers (BOMs). This is done through observations, in-the-moment coaching, and professional development on a range of school operations leadership topics. This role also partners with the rest of the network-wide School Operations team to provide centralized support, tools, and resources on topics including new school startup, management and coaching of Operations Specialists (BOMs’ direct reports), and execution of all operational systems. In addition, the ADO is responsible for many elements of regional business management and project management, including interfacing with local vendors (student food service, custodial, security, etc.), local reporting and compliance requirements, new school start-up, and more.
Essential Functions
  • The essential functions of this position include, but are not limited to the following:

  • BOM Direct School Support & Coaching 
  • Provide coaching and direct management for all Business Operations Managers in the region (2-5 people per region)
  • Design and deliver professional development to meet the needs of your region’s school-based staff
  • Provide consistent, high-quality onsite and remote coaching and support to all local BOMs, focusing on school systems, student culture, Operations Specialist team management, and school leadership collaboration 
  • Partner with school Principals, Directors of Schools, and network School Operations Team to ensure that schools function at a high level 
  • Uphold a high standard of excellence for school operations and provide meaningful evaluations of school operations and BOM and OS performance 
  • Serve as point of escalation for school-based operational issues 
  • Partner with new campus leadership teams to lead the strategy, planning, and execution for the operational requirements for new schools in the region

  • Regional Business Leadership and Project Management  
  • In partnership with the Executive Director and relevant national Network Support teams, lead the strategy and execution of all regional business projects, including vendor contracts, vendor management, state and local authorizer audits, and other reporting requirements 
  • Identify and manage new initiatives to meet the changing needs of the region and our schools (e.g. before and after care, regional communication, etc.) 
  • Create and modify tools and templates to support high-quality operations within your region
  • Support communication related to your work, both across your region and network-wide
  • Coordinate COVID response for your region, partnering with national Network Support teams, your regional leadership team, and site-based COVID Leads on topics including protocol definition, testing, and contact tracing

  • Regional Management of Family & Community Engagement
  • Manage Manager of Family & Community Engagement, ensuring that schools are supporting in recruitment, retention, enrollment, and family engagement efforts
  • Working with National and Regional teams to establish strategy, planning, and execution related to family recruitment and enrollment, and community engagement. 
  • Ideal Candidate
  • The ideal candidate for the Associate Director of Operations position at Rocketship Education is someone who has a track record of achieving school operations excellence across schools in an organization of similar scope and scale to that of Rocketship Education. This could come from experience in a very similar role, or from experience managing Principals or other school leaders who have a component of operational and student culture management in their roles. We will also consider candidates whose experience is primarily based in a single school (leading operations or as a Principal), though the role does require strength in managing or supporting multiple schools, and managing through multiple levels of staff.

  • The Associate Director of Operations will be mission-driven with a tangible passion for ensuring Rocketship Education continues to provide life-changing opportunities for students of low-income communities where we catalyze city-wide, sustaining transformation. The ideal candidate has experience working in a dynamic, growing organization during a transformational phase and identifies with, and appreciates the work of, every contributor across all levels of the Rocketship Education organization.
  • Required Qualifications
  • 3+ years of professional management experience
  • 2+ years managing managers preferred, ideally school-based leaders (e.g., Business Managers, Principals, Assistant Principals) across school sites -- including coaching and development around setting culture and managing student behavior
  • 3+ years of professional experience in school site leadership (e.g. Operations Manager, Principal, Dean of Culture), preferably in a high-performing charter management organization 
  • Ability to travel to other Rocketship regions (CA, TN, DC, TX) roughly 1-2 times per quarter
  • A passion for Rocketship’s mission to eliminate the achievement gap and a belief that all students can achieve academic success 
  • Extremely high standard of excellence for school operations and student culture
  • Excellent professional development design and delivery skills 
  • Experience in planning and leading complex initiatives or projects
  • Creativity in designing new tools, resources,and guidelines for school-based staff 
  • Ability to build trust, relationships, and credibility quickly with people in various roles at all levels of the organization, and especially at school sites and with peers virtually
  • Ability to independently and effectively manage time in an environment with multiple workstreams and competing priorities, maintaining a high degree of personal responsibility
  • Demonstrated ability to be detail-oriented, organized, and resourceful 
  • Outstanding ability to build and manage group culture and navigate complex group dynamics 
  • Ability to differentiate content/experiences to address school-specific context and needs effectively 
  • Extraordinary communications skills with remote teams
  • High tolerance for ambiguity and for a rapidly changing environment
  • Travel
  • Travel ~1-2 times per quarter, typically to San Francisco Bay Area, Nashville, Washington DC, Fort Worth 

  • COVID-19:
    Rocketship is committed to the health and safety of our Rocketeers and complies with federal and state vaccine guidelines. For this reason, Rocketship is requiring employees in most regions, including National, California, District of Columbia, and Wisconsin employees, to be fully vaccinated against COVID-19.  Tennessee and Texas regions are not included in this requirement. Under this requirement, applicable employees are subject to vaccination as a condition of employment or subject to religious or medical exemptions.

    Physical Demands:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high.

    Commensurate with qualifications and experience, plus excellent health and welfare benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.

    Rocketship Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Rocketship Public Schools complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    Rocketship Public Schools expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rocketship Public Schools’ employees to perform their expected job duties is absolutely not tolerated. Click here for our Sexual Harassment Policy and here for our Title IX Policy.  For questions, concerns, or complaints, please contact Equity/Discrimination Title IX Compliance Officer,  Address: 350 Twin Dolphin Drive, Suite 109, Redwood City, CA 94065. Phone: 877-806-0920 ext. 115.