Accounts Receivable Specialist

Mississauga, Ontario PointClickCare - Finance Full-Time
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. 

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting to the Manager, Accounts Receivable, the Accounts Receivable Specialist is responsible for the preparation of monthly account summaries, compilation of invoice copies, and application of unapplied credits and payments for assigned portfolio.  The successful candidate will work closely with the Accounts Receivable Team Leader to identify and implement process improvements within the Accounts Receivable process.  The Accounts Receivable Specialist is also responsible for contacting overdue accounts within a portfolio of high dollar strategic customers and lower dollar accounts to collect outstanding balances in a timely manner.  The successful candidate will have experience with complex billing processes and reconciliations.  They will have strong communication skills and understand how to work effectively cross functionally with a broad group of stake holders.  
 
To be successful, the candidate must have the ability to build relationships and be a proactive team player.  A “Roll-Up-Your-Sleeves” and “Get it Done” attitude is a must.  The candidate must have strong attention to detail and have previously demonstrated the ability to excel in a fast paced, high-volume, complex environment. Prior experience in finance is required, with preference given to candidates with accounts receivable experience.
Key Responsibilities:
  • Collections activities relating to mixed portfolio of strategic and low dollar customer accounts, including communication with clients regarding collections issues, actions, payment inquires and invoicing.
  • Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
  • Communication with clients within assigned portfolio regarding collections issues, actions, payment inquires and invoicing.
  • Recognize billing issues through research and regular reconciliation.
  • Preparation of monthly account breakdowns and analysis, as required by the Collections Team Lead / Manager and customers.
  • Compilation and provision of invoice copies, credits, and unapplied payment details, as required. 
  • Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.
  • Coordination of monthly pre-authorized payments with customers and the Payments team for assigned portfolio.
  • Work with Collections team to identify and implement process improvements that will improve team performance.
  • Any ad hoc tasks assigned by management as required to support the overall team objectives and success of the collections team.
  • Required Experience:
  • Minimum of either a university education or 1-3 years of experience in a Collection/Finance role with some dedicated experience in Accounts Receivable.
  • Must possess a high level of moral judgment for handling confidential information and monetary transactions.
  • Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions.
  • Effective attention to detail and high degree of accuracy managing complex reconciliations.
  • Able to effectively communicate both verbally and in writing.
  • Must be a team player and have the ability to effectively work within a strong cross functional environment.
  • Sound analytical thinking, planning, prioritizing and execution skills.
  • Excellent computer skills with a strong working knowledge in Microsoft Word and Excel.
  • Understanding of the US/CAD Bankruptcy processes - would be a benefit.
  • Working understanding with the US Health Care system - would be a benefit.
  • Additional Attributes:
  • Proactive and motivated.
  • Positive attitude with the willingness to learn.
  • Experienced with business-to-business collection environment and accounts with parent/child relationship.
  • Experienced with a multi-system environment.

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    It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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