Food Safety & Quality Assurance Manager - Fresh

Hanover Township, PA Corporate Operations - Fulfillment Exempt

Thrive Market was founded in 2014 with a mission to make healthy living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,000,000+ members find better products, support better brands, and build a better world in the process. We recently reached a significant milestone by becoming a Certified B Corporation, making us the largest grocer to earn this coveted qualification.


This role would act to manage FSQA activities in the Thrive Market Fulfillment Center (FC) including but not limited to receiving, inventory and lot management, product quality inspections, rejections, holds, internal audits, picking and packing inspections etc.  This role would be responsible for supporting the Senior Director of Quality & Food Safety in developing, implementing and maintaining the facilities Food safety and GMP programs, maintain documents in accordance with QA & Food Safety requirements, carry out project initiative tasks as instructed and oversee the management of product dispositions for resolution of Quality Incidents, issues and recalls.

They will work closely with corporate QA to coordinate FSQA initiatives within the FCs and work closely with vendors to resolve receiving issues and ensure product disposition instructions are determined in a timely manner, Requires a background in QA & Food Safety, preferably in a distribution/fulfillment center capacity.
  • Develop and manage the internal quality audit function for the fulfillment center and ensure effectiveness of the corrective and preventive action process within the framework of the FC’s Quality Management System
  • Update/Maintain all Fulfillment center Food safety, SOP’s, GMP’s, and Quality Policies, with focus on fresh and frozen products. Stay current with changing regulatory requirements
  • Responsible for on-site product risk assessment and risk management plan as it relates to quality and food safety
  • Develop and conduct site specific training programs for employees as it relates to food safety and quality programs
  • Manage HACCP and SSOP validations and verifications as appropriate
  • Serve as site food defense coordinator and ensure effective controls are implemented
  • Coordinate inventory management and hold processes for product issues, recalls and withdrawals at the FC and product dispositions with suppliers in support of a zero waste initiative
  • Execute programs as related to the Corporate Quality Assurance function
  • Manage the receiving supplier Certificate of Analysis program to assure compliance with product specifications
  • Work closely with corporate QA to manage and coordinate the QA/Food Safety complaint process, ensuring efficient and timely product inspections at the FC, reporting of findings and completion of product disposition.
  • Identify and escalate vendor and product concerns to Corporate QA and Merchandising as appropriate.
  • Assisting in Quality Assurance, Food Safety & Vendor Management projects as requested
  • Identifying process improvement opportunities, implement efficiencies when needed
  • A Bachelor's Degree with an emphasis in Food Science or related field
  • Five (5) years minimum experience in the food industry, with three (3) focused on Quality Assurance and food safety preferably in distribution/fulfillment center
  • Excellent organizational and time management skills, ability to prioritize multiple priorities and strong attention to detail.
  • Strong people skills required, including the ability to relate and positively influence employees & third parties at all organizational levels
  • Outstanding problem solving and advanced computer skills.
  • Excellent verbal and written communication and interpersonal skills with a strong emphasis in collaboration with all levels of the company, vendors and customers
  • Comprehensive health benefits (medical, dental, vision, life and disability)
  • Competitive salary (DOE) + equity
  • 401k plan
  • Flexible Paid Time Off
  • Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
  • Free Thrive Market membership and discount on private label products

  • We're a community of more than 1 million members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

    Thrive Market is an EOE/Veterans/Disabled/LGBTQ employer

    At Thrive Market, our goal is to be a diverse and inclusive work place that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

    If you need assistance or an accommodation due to a disability, please email us at and we’ll be happy to assist you.

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