Manila EdApp - Client Success Full-time Permanent
SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.

iAuditor was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.

Do you want to help redefine the way people learn at work? Come join our team of passionate people on a mission to democratize learning and become the world's largest mobile learning platform. Our goal is to enable millions of people around the world to have access to learning to up-skill themselves.

Check out the story here.

But wait, what is EdApp? 

EdApp is a world-leading mobile microlearning learning management system (LMS) with an integrated authoring tool, editable content library, delivery app, rewards & analytics - all designed for today's digital habits so that organizations can up-skill and train their employees in rapid time. We are customer obsessed and our customers love us (Don’t just take my word for it - check out the reviews yourself). 

EdApp is part of the SafetyCulture group, an Australian tech unicorn valued at AUD $2.2 billion, and we are backed by the same venture capitalists who invest in Canva, Spotify and Slack. We are in the exciting stages of scaling rapidly and establishing ourselves as the go-to platform for learning worldwide.

We have a diverse, humble and progressive company culture, with offices in Kansas City, Manchester, Manila and Sydney. Watch this video for a snippet into life at EdApp.
The opportunity:
  • EdApp is truly a large scale global platform, with up to 60,000 lessons being completed on our platform every day across the world. EdApp was traditionally built to be an Enterprise platform, however since launching our freemium model last year we have exploded in the small-medium business market, and our goal is to reach 1 million monthly active users in the next three years. Our Business Development Representatives play a fundamental role in helping us achieve our monthly active user targets through driving adoption of our platform for customers coming through the freemium model.

  • Working within a global high-performing team, this role will see you conduct a high volume of client-facing activity with a focus on the APAC region. In this role you will become an expert on EdApp to help guide new users of our platform,  articulating how EdApp can help solve our customer's problems and uncover customer needs and pain points through smart questioning. This role will see you grow into an account executive role in sales.
  • What you’ll do
  • Prospect for new customers and qualify opportunities for Account Executives and Enterprise Business Development Managers, driving pipeline and growing EdApp’s customer base.
  • Scheduling product demonstrations with decision makers or senior influencers in businesses across the APAC and Americas region - including lead qualification and assignment to sales and client success team members
  • Reviewing accounts and constantly devising strategies on how to help free trial customers increase full usage of the platform
  • Lead generation and prospecting - using Zoom Info, LinkedIn Sales Navigator, MeetAlfred, and other tools
  • Diligently document your progress to ensure full visibility across the teams using our Hubspot CRM. We also work with Slack, Trello, G2Crowd, and others.
  • Researching organization, and identifying key players in various industries and verticals.
  • Developing how-to guides and support materials for self-service customers
  • Conduct competitor analysis and be constantly abreast of market trends - research and stay across L&D community and networking events
  • Contribute to a collaborative, passionate, and customer-obsessed team culture
  • What you’ll need
  • You’re resilient and objection handling is one of your strengths
  • You’re creative and inquisitive. You know how to ask the right question to get to the root of a problem
  • You are confident, target and task-driven as well as having a track record of good communication and customer service
  • Excellent written and verbal communication skills - no fear of cold reach outs
  • Eager for knowledge and a very keen researcher - you want to always be in the know!
  • You are adaptable and can think on your feet

  • Nice to have
  • Prior experience working in a SaaS sales role or high growth startups environment 
  • Familiar with Hubspot or other CRMS such as Salesforce

  •  What we can offer you
    The opportunity to join an early-stage tech company, and join us on an incredible journey of growth
    We’re operating at a scale few other companies are, and you will have the chance to work on solving complex problems, that impact learners and users worldwide
    Learning is a key priority for us, and you'll be supported in your personal and professional development


    We are located in the Insular Life building in Ayala Avenue Makati City, just across Ayala Triangle. Situated in the heart of the premier business district of Manila, a variety of malls, restaurants, cafes, and fast food joints are easily accessible and within walking distance from our office

    Check out our Facebook and Instagram pages to get a glimpse of the SafetyCulture life!

    The Company

    SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester and Manila.

    Our first product, iAuditor, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily. The knock-on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again. From boutique hotels to space exploration companies, millions are discovering the positive impact iAuditor can have on their teams and performance every day. Today there are more than 25,000 companies that pay for our products, carrying out millions of inspections per month.

    This is an exciting time in SafetyCulture’s history. We now have roughly 400 mission-obsessed people driving outcomes for our customers. We have a strong senior leadership team with experience taking start-ups through the critical scale-up phase. We’ve raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets. The goal is to have 100 million people using our products every day.

    At SafetyCulture, we respect and appreciate what makes each of our team members different in terms of gender, age, ethnicity, religion, disability or sexual orientation. We unite to support one another as allies and we take deliberate steps to ensure that our people feel like they belong and can thrive at work each day.

    You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.