Safety Senior Consultant - Post-Implementation Services

Poland - Warsaw Professional Services - Services : R&D Svcs Full-Time
Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.

The Role

Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Drug Safety and Pharmacovigilance Operations to make Life Sciences organizations more productive and efficient?

Help us transform and bring innovation to Drug Safety and Pharmacovigilance now! 
Veeva is looking for Drug Safety and Pharmacovigilance experts to join the Professional Services team to drive post-implementation services of our Vault Safety solution. 
We are a team of innovative thinkers with deep domain expertise who are ready to challenge the status quo with new technology.
We are hiring driven, self-motivated Senior Consultants with exposure to advising and implementing software solutions to help customers optimize their drug safety operations.
As a key member of our Post-Implementation Services team, the Senior Consultant – Safety will work side-by-side with customers and our solution architects. 
In this role you will be responsible for:
- Understanding customers’ challenges, business model, and compliance needs.
- Translating requirements into solution design and planning the delivery of innovative customer releases adjusted to product updates.
- Changing the culture of traditional software releases and maintenance by driving the release management process.
- Leading customers’ post-implementation maintenance and improvement streams working across QA, IT, and Business teams.
- Understanding of industry best practices and being able to lead the customers to adopt them.
- Mentoring other team members.
As a Senior Consultant, you will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry.
This is a remote, full-time role with Veeva with occasional travel to the Veeva Budapest site. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do
  • Lead life sciences customers in the rapid configuration of Vault Safety.
  • Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams.
  • Primary contact for customer liaising, managing communication between the project team, customer and internal stakeholders.
  • Analyze customer requirements and support solution design and architecture of Vault Safety
  • Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality.
  • Work with customers and contribute to system design workstreams (e.g.: requirements gathering, configuration, validation, migration, integration, training).
  • Troubleshoot issues and perform configuration changes in the system.
  • Define the customer’s business deployment plans, key performance indicators, and post-live governance.
  • Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams.
  • Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer.
  • Drive change management methodology at our customers switching from on-premise to SaaS solutions.
  • Mentor project team members and junior consultants.
  • Requirements
  • 8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s)
  • Exposure to safety databases like ARISg (LifeSphere), ARGUS, and/or other GxP software solutions.
  • In-depth knowledge of Drug Safety and Pharmacovigilance processes and regulations
  • Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, or IT lead and/or business sponsor.
  • Influential experience in leading teams through hard decisions and negotiating compromises
  • Experience in working in a Consulting and/or Customer facing role, and managing customer expectations
  • Proven ability to manage diverse customers and /or stakeholders and ensure project delivery to a high degree of satisfaction
  • Ability to quickly understand customer requirements and create corresponding solution designs
  • Self-starter and motivated individual with the proven ability to work independently in a dynamic environment, comprehending and translating business requirements, and creating corresponding solutions designs
  • Ability to thrive in an ambiguous / start-up environment as the business develops and scales
  • University degree or equivalent relevant experience
  • Excellent verbal and written communication skills in English
  • Nice to Have
  • Life Science, computer science or related degree
  • SaaS/Cloud experience
  • Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, ArisG, Oracle Argus or other technologies used in the management of drug safety and pharmacovigilance.
  • Knowledge of Software Validation processes and requirements
  • Project management experience
  • Execution experience with Agile methodology and/or ACP Certification
  • Experience in service delivery management and/or systems implementation
  • Proficiency in additional European language(s)
  • Perks & Benefits
  • Allocations for continuous learning & development 
  • Health & wellness programs 

  • #RemotePoland

    Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

    Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.