Digital Loss Prevention Manager

UK London Farfetch - Operations - E-Commerce Operations Full-time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

Our office is located in Old Street, London's tech hub. With an open-plan space, ideal for collaborative working, an outdoor terrace for a team lunch, or a dedicated studio for a yoga class.

Reporting to the Senior Head of Fraud, the Digital Loss Prevention Manager will develop a team focused on reducing loss/risk across our E2E customer journey. They will drive the global strategy and performance of digital loss prevention methods across the Farfetch platform. 
The function will provide analysis and insight that will drive direction and prioritization of the digital loss prevention strategy, establishing focus on the key areas of loss and risk.
  • Collaborate with the Senior Head of Fraud to shape the global digital loss prevention strategy, and develop a team to execute upon it. You'll work with key stakeholders across Service teams, Logistics, Technology, Product, FPS, Commercial, Finance, Security, Growth and more to make this vision a reality.
  • Operate and continuously build-out fraud prevention methods to detect customer compensation fraud, item-not-received abuse, refund and returns fraud, policy abuse and internal fraud. Lead cross-team projects to solve problems at their root, or to effectively manage risks.
  • Implement and deliver continuous improvements in our policy abuse KPIs (fraud losses, accuracy rates etc.) to achieve the optimum balance between protecting our business from loss, and in enabling growth.
  • Develop and lead a team of digital loss prevention analysts, to effectively implement and maintain operational strategies to reduce overall digital loss.
  • Represent Fraud and Fintech in internal forums and strategic cross-functional projects, or externally with our logistics partners. 
  • Manage and develop the partnerships with our external fraud partners around the globe, ensuring your team leverages the strengths of our existing and future partners to deliver maximum value to our company.
  • An experienced and passionate fraud/risk/customer and internal abuse SME and leader.
  • You have worked in an international e-commerce company within a fraud or risk function. 
  • You're experienced working with and designing fraud processes or services with a high level of automation through ML/AI solutions.
  • You're a strong communicator, and able to break down complex subjects for experts and novices on the subject alike. You're comfortable presenting to a senior audience.
  • You're strategically minded and plan ahead, but you balance this with the ability to execute and solve problems as they happen.
  • You're comfortable in navigating through occasional situations of ambiguity or uncertainty in the dynamic environment that is fraud management.
  • You're resilient in the face of challenges.
  • Fluent English both spoken and written.
  • Health insurance for the whole family, flexible working environment and well-being support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program
  • FARFETCH Equity plan
  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

  • Your work will be diverse - you'll collaborate with a variety of technology, data, commercial and operations teams across the organization to deliver compelling technologies and processes in digital loss prevention management.